case studies

What was actually wrong, and what I did about it.

Three operations, three different messes. In each one, the fix only worked because the diagnosis came first.

content production

Australian Channel

the leak

Management had committed the business to four hours of fresh content a week with no proof of concept. Separately, IT had bought cameras that shot in the wrong codec, with no production input. Two decisions made without testing, both landing on the same department. Every clip had to be transcoded, so Final Cut render times blew out and the servers filled up, and the department kept spending on more storage while eight video journalists still delivered one hour a week against a promise of four.

the fix

Early in my career I was Head of Promos there, then Head of TV, so it was my own department and my own number to carry. Three moves. First, the proof of concept nobody had run: I shot a story myself under the constraints I was about to propose, before asking anyone else to work that way. Then I replaced the cameras with Sony bodies that shot a codec Final Cut could edit natively, which killed render time and freed about a terabyte of storage. Then I tightened how the work was made: each shoot blocked like a scene and planned with the talent before the camera rolled, and producers given 12-minute cards to make six-minute stories. The constraint forced sharper decisions in the field, the way newsreel crews once worked with only a few feet of film. Restriction lifted the creativity.

the result

Then I took the evidence back to the broadcast partners and reset the commitment to what was genuinely deliverable, and I took the team from eight to four, to the people who backed the new direction. One hour a week off eight people became three hours a week off four. The reset quota was met, render time was gone, roughly a terabyte came back and the storage spend stopped climbing. No extra budget and no extra people.

publishing

Newscorp

the leak

The annual Digital Upfronts is one of the most important dates on Newscorp’s marketing calendar, and three verticals were in trouble close to the date. I was brought in late to rescue them: Whimn, Sports, and NewsAmp, the new national integration team, which had to launch to the market for the first time.

the fix

One approach, three very different answers, because each vertical had a different job to do. For Whimn I wrote and directed a live performance in an intimate setting and ran it end to end, from casting to the video reel that ran with it. For Sports I built a faux tunnel plastered with headlines from the Newscorp mastheads, with a sound design of iconic sporting moments through hidden speakers, so walking through it felt like running out onto the MCG. For NewsAmp I wrote a short mockumentary in the style of The Office, starring one of Australia’s best known actors.

the result

All three landed, on a stage where failing is public. That is the pattern: read the brief, work out what the idea actually has to achieve commercially, and build the answer that does it, even when the clock has almost run out.

media and entertainment

Super Screens Australia

the leak

The content operation was not producing what the business needed, and nobody could say precisely why. Plenty of theories, no clear diagnosis, and the usual risk of jumping to a fix before understanding the problem.

the fix

I started with the people, not the tools. I ran video interviews with every stakeholder and used AI to record and surface the insights fast, which made the real problem obvious in days rather than weeks. Then I built the content workflow around what the interviews actually showed. The same diagnostic thinking ran through the rest of the engagement: SSA Play was rolled out fail-fast, in use, finding its bugs in the real world rather than waiting for perfection, and I ran branding workshops on a repeatable method, the brands they admire, then the values they aspire to, then the culture built out of both.

the result

A content workflow built on evidence rather than assumption, and a brand the team could articulate themselves. I also helped them win a $21M government tender, the largest in the company’s history. This is the closest of the three to what I do now: interview, diagnose with the help of AI, then build the system the diagnosis calls for.

Your team has the talent. It is the workflow that is leaking.